New Arrivals

Shop our new arrivals and explore the latest picks for everyday cat living.

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FAQ

Will I be charged any shipping, customs, or duties fees?

No, the price you see is the price you pay - you won't be charged any extra fees.

When will you ship my order?

If you order an in-stock item, we’ll ship it within 2 working days.

Can I change my shipping address?

You can change your shipping address before the item is shipped by contacting us, but once it moves to the shipping process, it cannot be changed.

My item broke, can I get a new one?

If your item was broken, which does not happen often, and you cannot repair it yourself, you have to contact us via mewcatsshop@gmail.com and provide an accurate photo showing the broken item.
We will then give you instructions on whether to ship the item back or if you'll receive a partial refund.

Lost or Stolen Packages

If the package shows delivered to your address but is missing you must report the loss to us within 2 weeks of placing your order (domestic shipments) or 4 weeks of placing your order (international shipments).

Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered.

If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available.

NOTE: We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by the customer. In this case, they will never arrive to the destination, because the carrier cannot identify the address.