Frequently Asked Questions
Frequently Asked Questions
Got a question? We are here to answer!
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Order & Shipping
Exchange & Return
Order & Shipping
How long will it take to receive my order?
For small packages, economy shipping takes 15-30 days, and express shipping takes 7-15 days. For large packages, economy shipping takes 4-6 weeks, and express shipping takes 7-15 days. For detailed tracking information on your package, please contact us at mewcatsshop@gmail.com.
I never got my order, what to do?
Please email us at mewcatsshop@gmail.com with your order number and email address. We'll check on it for you right away.
Exchange & Return
What is your return policy?
Please check our return/refund/exchange policy .
Can I exchange an item?
You can exchange an item with a higher-price item or the same item with a different size. See detailed policy .