If the package shows delivered to your address but is missing you must report the loss to us within 2 weeks of placing your order (domestic shipments) or 4 weeks of placing your order (international shipments).
Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered.
If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available.
NOTE: We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by the customer. In this case, they will never arrive to the destination, because the carrier cannot identify the address.